Angelo Bugto

Operations Specialist & L&D Professional

Optimizing business operations for maximum efficiency. I audit, design, and streamline systems to save time, reduce error, and drive performance.

About Me

I am a dedicated professional bridging the gap between operational excellence and process optimization. With a strong foundation in Learning & Development and over two years of experience at Google, I have honed my ability to understand complex systems and optimize them for human performance.

I focus on tangible outcomes: reducing administrative burden, automating repetitive tasks, and empowering teams. My approach combines operational strategy with technical precision to turn chaotic processes into streamlined engines of productivity.

Whether it's streamlining a chaotic workflow or designing a comprehensive training program, I bring a structured, analytical, yet human-centric approach to every challenge.

Profile Portrait
EXPERIENCE

Timeline

Current

Operational Efficiency

Focusing on workflow automation, system optimization, and leveraging AI tools to implement scalable operational systems.

100%Focus
2 Years

Google - L&D Specialist

  • Spearheaded L&D initiatives improving team ramp-up time.
  • Optimized client onboarding workflows reducing friction by 30%.
  • Created comprehensive SOPs for standardized operations.
30%Friction Reduced
6 Months

TechStyle - Order Mgmt

  • Managed high-volume customer inquiries via chat and email.
  • Orchestrated complex order adjustments and returns.
TopCSAT Scores
11 Months

AT&T - Billing Specialist

  • Resolved complex billing issues via phone, email, and chat.
  • Managed high-volume administrative tasks with precision.
HighVolume Mgmt

Data Visualization

Core Metrics

Tool Proficiency

WORKS

Selected Works

01

AI Content Engine

Automation
02

Ops Documentation System

System Design
03

Task Workflow Automation

Workflow
MASTERY

Tools & Mastery

Google Workspace Microsoft 365 ClickUp Pipedrive Waalaxy Zapier Canva Final Cut Pro
Google Workspace Microsoft 365 ClickUp Pipedrive Waalaxy Zapier Canva Final Cut Pro
Pixelmator Perplexity AI Google Gemini ChatGPT Notion Loom Claude Slack
Pixelmator Perplexity AI Google Gemini ChatGPT Notion Loom Claude Slack

Let's Work Together

Ready to transform your workflow or optimize your operations? I'd love to hear from you.